Digital Banking Across the Balkans: Navigating Adoption, Innovation, and Regional Challenges

Abstract

Digital banking has emerged as a major force in reshaping financial services globally, providing greater access, efficiency, and cost savings. This study focuses on the usage and adoption of digital banking in the Balkan countries, including Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Kosovo, Montenegro, North Macedonia, Romania, Serbia, and Slovenia. These nations, at varying stages of economic development and regulatory alignment, offer a unique context for exploring the trends, drivers, and barriers to digital banking. The article begins by examining the global rise of digital banking and its potential to address financial inclusion, particularly in emerging markets. It then provides an in-depth analysis of the Balkan region, where some countries have embraced digital banking more rapidly, while others face challenges such as limited infrastructure, digital literacy, and regulatory hurdles. Through a comparative analysis, this paper identifies the key factors influencing digital banking penetration, including technological advancements, economic conditions, regulatory frameworks, and consumer trust. The study utilizes secondary data from a range of sources, including financial reports, statistical databases, and academic literature.

Received: 2 August 2024 / Accepted: 31 October 2024 / Published: 3 December 2024