The E-Albania Portal and its Role in Digital Transformation

Abstract

The advent of digital transformation has fundamentally reshaped governance, with e-government platforms appearing as pivotal tools in this evolution. This paper examines the E-Albania portal, Albania's comprehensive e-government platform, and its significant role in the nation's digital transformation journey. By providing a centralized digital interface for citizens, businesses, and government entities, the E-Albania portal has streamlined administrative processes, enhanced public service delivery, and fostered greater transparency and efficiency. This study explores the portal's architecture, the range of services it offers, and its impact on user engagement and satisfaction. Furthermore, it analyzes the challenges met in its implementation, including digital literacy, cybersecurity concerns, and infrastructural constraints. Through a mixed-methods approach, incorporating quantitative data analysis and qualitative interviews with stakeholders, the research delineates the successes and limitations of the E-Albania initiative. The findings underscore the transformative potential of e-government platforms in modernizing public administration and highlight key lessons for other countries embarking on similar digital transformation paths.

Received: 19 January 2025 / Accepted: 12 March 2025 / Published: 25 March 2025