BERZANI, Alketa; KOXHAJ, Andri. IMPROVING PUBLIC SERVICES BY MEASURING CITIZEN PERCEPTIONS AND SATISFACTION WITH SERVICES . Interdisciplinary Journal of Research and Development, [S. l.], v. 6, n. 1, p. 83, 2019. DOI: 10.56345/ijrdv6n106. Disponível em: https://www.journal-uamd.org/index.php/IJRD/article/view/276. Acesso em: 2 apr. 2025.